Digi-Key Ordering FAQs
1. How Do I Place An Order?
By Internet: www.digikey.dk. Order Online 24-hours a day, 7 days a week, 365 days a year. Digi-Key's Top Rated Web site receives hundreds-of-thousands of orders each year. Internet orders entered after 8:00pm Central Time - USA (3:00am CET) will be promptly processed and ordinarily shipped the next business day.
By Telephone: Freephone 80 88 13 67; Toll +31 53 484 9584. Our friendly sales representatives are available to serve you from Monday through Friday 9:00am to 6:00pm CET. For most efficient service, please have ready a list of quantities and part numbers and, if paying by credit card, your MasterCard and VISA for euro or DKK orders, or MasterCard, Visa, American Express or Discover Card for USD orders.
Note: Calls may be recorded or monitored for quality and training purposes.
By Fax: +31 53 484 9583. Digi-Key's fax lines can be accessed 24 hours a day, 7 days a week, 365 days a year. Fax orders received Monday through Friday, after 8:00pm Central Time - USA (3:00am CET), will ordinarily be processed and shipped the next business day. Please include your daytime telephone and/or your email address in case we have any questions about your order.
By Mail: Send Your Orders To:
Attn: DK Customer Service
P.O. Box 52
7500 AB Enschede, Netherlands
See our International Page for more information on shipments to locations outside of Denmark.
2. When Can I Expect Shipment? Orders received and processed Monday through Friday, prior to 8:00pm Central Time - USA (3:00am CET), will be shipped the same day with the exception of US holidays. Orders and correspondence received on Saturday and Sunday will ordinarily be addressed/shipped on the following Monday and included in that day's business. Please note that delivery dates and/or shipment dates provided in connection with any order are estimates only and do not represent fixed or guaranteed delivery or shipment dates, although Digi-Key strives to meet such delivery or shipment dates.
Digi-Key's cut-off time for same-day shipment is 8:00pm Central Time - USA (3:00am CET).
All orders are shipped from Digi-Key's US Product Distribution Center. All duties are paid by Digi-Key on euro and DKK orders. All duties and taxes are due at time of delivery on USD shipments. Orders are exported in accordance with US Export Administration Regulations. Diversion contrary to US Law is prohibited.
All Digi-Key Denmark orders placed in euros or DKK, will be shipped via UPS (United Parcel Service) for delivery within 1-3 days (delivery time dependent on final destination).
All Digi-Key Denmark orders placed in USD will be shipped the method of your choice, with charges prepaid and added to your invoice (International shipping costs).
* Delivery is subject to deviations resulting from holidays or carrier issues.
* Orders with special instructions written in Danish may cause delay in shipping.
|US Holidays are as follows:
|New Years Day
||Last Monday of May
||First Monday of September
||4th Thursday of November
3. How Do I Contact Customer Service?
Voice: Freephone 80 88 13 67; Toll +31 53 484 9584. A friendly, competent staff of Customer Service Representatives are available to assist you from Monday through Friday 9:00am to 6:00pm CET. Please have your sales order or invoice number available when you call.
Fax: +31 53 484 9583
Internet: Internet Contact Forms - Customer Service Department
Mail: Digi-Key Corporation Attn: DK Customer Service P.O. Box 52 7500 AB Enschede Netherlands
4. Is Digi-Key ISO 9001:2000 Certified? Digi-Key's operations from order entry through shipping have been fully ISO certified since March 17, 1994 and are recertified on an annual basis. View more information about Digi-Key's: Quality Statement; ISO Certificate of Registration.